“The federal government’s 11-year high in customer satisfaction—achieved last year following two years of progress—was short-lived.”
“Federal agencies collectively dropped 1.1 percent to 68.9 in the American Customer Satisfaction Index, which rates government and businesses performance on a 0 to 100 scale.”
“Overall, government agencies declined in all four major metrics measured—process, information, customer service and website—with several major agencies scoring among the lowest of all 380-plus companies measured by ASCI.” Read the full article here.
Source: Customer Satisfaction Drops Across Federal Government – By Fran Konkel, January 29, 2019. Nextgov.
