“This week the U.S. Department of Veterans Affairs (VA) took a key step in its digital modernization effort by revamping its website accessed by 10 million customers per month who use VA’s tools and content online.”
“To improve this experience VA’s Veterans Experience Office and VA Digital Service gathered feedback from more than 5,000 Veterans, service members, their families, caregivers and survivors…”
“The new site contains homepage content that focuses on the top 20 tasks that 80 percent of VA’s customer’s need, the ability to login to receive a personalized experience and easy to understand plain language content. Logged in customers will find a dashboard summarizing the current status of services they receive from VA, whether those services are provided by the Veterans Health Administration – such as prescription refills or the Veterans Benefits Administration – such as claim status. Customers can also update their contact information in one location rather than visiting multiple VA websites or making multiple calls…” Read the press release here.
Source: VA takes key step to improve its website to provide Veterans an enhanced digital customer experience – November 13, 2018. VA.gov.
