The VA has issued an RFI related to the Office of Information & Technology (OI&T)’s requirement for technical support and maintenance for all Voice Systems (VS) that are used at the VA Medical Centers (VAMC), Vet Centers, Out Patient Clinics, Community Based Out Patient Clinics (CBOCs) and support facilities.
The Contractor shall provide maintenance and technical support for the VS platform and all ancillary equipment at the sites identified in section 4.2 of this PWS. The Contractor shall perform all VS Operations and Maintenance (O&M) in accordance with the VS manufacturer Original Equipment Manufacturer (OEM) Specifications. The Contractor shall provide access to the Atos/Unify/Siemens Technical Support Center 24/7 for both maintenance and technical support of the VA voice and axillary systems.
