“… Last week, that legacy led to the launch of a new website for the Department of Veterans Affairs. Instead of crashing, VA.gov appears to be delivering on its promise. It’s the first major public redesign of a US government website that delivers public services since healthcare.gov—and it’s a preview of things to come.”
“The new design prioritizes just the top 20 tasks needed by 80% of site’s 10 million monthly users…”
“That may sound like old hat for the public, but for the US government, it’s transformative, said Jennifer Pahlka, founder of Code for America and a USDS veteran. The VA.gov overhaul, years in the making, may be a turning point for the federal government to adopt a Silicon Valley–style design philosophy for delivering government services…” Read the full article here.
Source: The New VA.gov Shows What’s Possible For Government Tech After the Healthcare.gov Disaster – By Michael J. Coren, November 15, 2018. Government Executive.
