CMS needs a contractor who is an expert at Human-Centered Design (HCD), which is the process CMS uses to understand the people for whom we are writing policies, and creating programs and services.
The Centers for Medicare and Medicaid Services (CMS) seeks a contractor to support all existing and future QPP system development and policy development with user research and human center design. This effort aims to solve current challenges faced by the Quality Payment Program (QPP), to identify and implement a consistent user experience for the clinician market, based on comprehensive user insights through market research with clinicians.
This contractor is also responsible for creating a unified product strategy, visual identity, and smooth user experience across QPP products based on industry best practices.
In the past, CMS has partnered with several vendors on multiple, parallel work streams including the Front-End, Submissions, Web Interface, Performance Scoring & Feedback, and Analytics & Reporting teams. The contracts have been organized to place responsibility on each team for the entire product lifecycle: research design, development and usability testing.
CMS is taking a new approach, which will enable contractors to focus efforts on the areas of the contractor’s expertise versus being responsible for the entire product lifecycle.
