VA has added necessity to have an automated tool to manage the transition of over 600,000-line items of Networx services, and later, additional services under the VA National Local Exchange Carrier Services (NLEC), and a nominal number of local contracts enabling VA to gain visibility into and management of the entire VA Telecommunications Portfolio.
Through extensive Market Research, a managed Telecommunications Expenses Management Solution (TEMS) for VA will accelerate work; create a central assets and services repository, standardize the service ordering and delivery process, further streamline invoices and payments processes, enforce corporate policies, while providing customizable reporting modality and business analytics; and, deliver VA unparalleled visibility into, and control over telecom spend through business intelligence, automated workflows, and integration with other enterprise and carrier systems.
The Contractor shall provide the VA a managed Telecommunications Expenses Management Solution integrated platform, software and provide professional services. The TEMS shall be used for wire-line/wireless voice, data, and video telecommunications service orders processing and delivery, inventory, cost management, and reporting. The software shall be hosted in a VA-approved Federal Information Security Modernization Act (FISMA), National Institute of Standards and Technology (NIST) SP 800 53A, Federal Risk Authorization and Management Program (FedRAMP) “Low” certified environment and fully managed by the Contractor.
The Contractor shall interface the hosted TEMS with internal VA systems and E-bond with carrier systems. The Contractor shall provide all ongoing maintenance, programming and engineering support of the solution. The Contractor shall provide Project Management, Implementation Management, Testing, Support and Training of the TEMS to include a Help Desk. The Contractor shall also provide end of contract transition services.
