“Spokane, Washington, will lead the $10 billion effort to revamp the U.S. Department of Veterans Affairs’ medical records system, but questions remain about what veterans can expect and the computer program selected to make those changes.”
“VA Secretary Robert Wilkie, who made the announcement Oct. 17 at Fairchild Air Force Base, said Spokane was selected because it has a perfect mix of both rural and urban veterans, the area has a good technology base and it’s home to Mann-Grandstaff VA Medical Center….”
“According to an April 30 DOD report, military personnel trying to install the health care system had a litany of problems that caused them to shut the testing down….”
“When defense officials asked users how effective the new computer system was for its “System Usability Scale,” it scored 37 out of a 100. The report noted that a score of 70 would indicate “acceptable usability.”
“The problems caused “an increase in the time required for healthcare providers to complete daily tasks,” the report states. “Some providers reported that they needed to work overtime and were seeing fewer patients per day due to delays caused by defects in MHS GENESIS…” Read the full article here.
Source: Washington Veterans Are Unconvinced A New $10 Billion Computer System Will Actually Improve VA Service – By Thomas Clouse, October 27, 2018. Task&Purpose.
