Customer experience for many citizens starts with a federal agency’s website. For agencies, the optimal site is a constantly moving target. But officials at the Veterans Affairs Department think they’ve got it right with the launch of a new and improved version. Barbara Morton, VA’s deputy chief veterans experience officer, joined Federal Drive with Tom Temin with the details. Listen to the broadcast here.
Source: VA thinks newest website version improves customer experience – October 26, 2018. Federal News Network.
