“More than four years after a wait time scandal rocked the agency and decimated trust among veterans, employees and members of Congress, the Veterans Affairs Department still suffers from a ‘trust deficit’.”
“So say members of the Senate VA Committee, which, in the days and hours leading up to Wednesday’s nomination hearing for two top-level leaders, said they felt blindsided by the department, which didn’t proactively inform them of new challenges with the GI bill and a surprising report on VA vacancies…”
“James Gfrerer, the president’s nominee to be VA’s permanent assistant secretary for information and technology, will be in charge of overseeing and implementing the department’s electronic health record modernization, the biggest IT transformation in government history…”
“Gfrerer acknowledged VA’s tendency to…”
“Tamara Bonzanto, the president’s nominee to lead the new Office of Accountability and Whistleblower Protection (OAWP), faces another difficult task…”
Source: Can VA’s new CIO, accountability director finally spark a long-awaited culture change? – By Nicole Ogrysko, September 5, 2018. Federal News Radio.
