“Department of Veterans Affairs Secretary Robert Wilkie pledged Wednesday to usher in a new era of “customer service” at the government’s second-largest bureaucracy that will give veterans the care they’ve earned without having to resort to a “cauldron of lawyers.”
“In an address to the 100th national convention of the two-million-member American Legion, Wilkie also said he has the commitment of Defense Secretary Jim Mattis to work together on developing a new electronic “patient-centered health care system” to allow for smooth transitions from active-duty to veteran status…”
“Wilkie said customer service should improve under the VA Mission Act, which was signed into law by President Donald Trump in June and is aimed at giving veterans improved access to private-sector care when it is in their best interests.”
“He said increased funding under the act should alleviate many of the problems associated with the previous Choice Program, although…” Read the full article here.
Source: VA Secretary Says Department Has New Mission: Customer Service – By Richard Sisk, August 29, 2018. Military.com.
