VA has issued a sources sought in support of the Office of Veterans Experience (OVE) Business Support for Measurement Performance Improvement (EM&PI) which requires contractor support personnel to provide support services to Government staff as EM&PI deploys a customer experience capability for leadership and employees to see trending concerns and predictions on emerging topics in specific VA lines of business before they become problematic. Additionally, contractor support is needed to conduct and continually expand performance improvement training using customer experience data to enhance service delivery across VA lines of business.
Responses are due by July 11, 2018.
