VA has issued a combined synopsis/ solicitation and tiered evaluation in support of the VHA Office of Quality Safety and Value (QSV) who requires support in creating a quality governance structure backed by an effective quality operational model for ongoing improvements, accountability at all levels (in quality, safety, satisfaction and financial areas) and integrated performance reporting.
“The contractor shall provide professional and technical services, subject matter expertise in applying business compliance techniques to clinical quality and safety oversight, and strategic advice to VA as it refines and diffuses the governance model initiated in the proof of concept project. Utilizing strong project management skills, the contractor shall perform work in the following areas:
- Refine the proof of concept strategy around a governance structure and functional model, based on HRO principles
- Develop an implementation plan to spread an HRO governance model across the Enterprise
- Support a cascading implementation throughout the enterprise, to include simultaneous implementation across large numbers of hospitals at the same time.”
“The contractor’s approach for the HRO operating model design and implementation shall engage and enable key stakeholders (VA, VHA, Veterans Integrated Service Network (VISN), VA Medical Center (VAMC), department, and unit leaders) to plan, operationalize, and manage HRO transformation efforts across VA to achieve the Secretary’s goal of enabling Veterans a true choice regarding their healthcare services.”
‘To execute the work, the contractor shall leverage its experience and capability to ensure that the organization’s most senior leaders and front line clinical teams are aligned and committed to the new paradigm for service delivery.”
Responses are due by July 2, 2018.
