VA has issued notice of a $12M award to V3Gate under NASA SEWP to cover a 12-month base period, one 12-month option period and 10 optional tasks for the renewal of software maintenance and technical support for a single perpetual license of the brand name eGain Enterprise Knowledge Management (KM) software, and additional optional tasks.
The VA, Office of Information & Technology, Enterprise Program Management Office (EPMO), Benefits, Appeals and Memorials (BAM), Enterprise Access Products (EAP), Customer Relationship Management (CRM) has a requirement for the renewal of software maintenance and technical support for a single perpetual license of the brand name eGain Enterprise KM software VA previously acquired.
Under this Justification, VA is not renewing licenses nor procuring any additional licenses. VA claim processors use eGain KM portals to service Veterans’ inquiries at call centers and regional offices across the country and assist Veterans claims adjudicators in processing Veterans claims for benefits. The KM tool allows for a single source and version to support both internal and public facing KM portals with real-time updates performed by VA staff.
Based on market research, as further described in Section 8 in this justification, VA has determined that limited competition for the software maintenance and technical support is available among eGain authorized resellers.
