“… Lori Ruderman, director of fed response services for the PSC, said they are open to adding on more customers despite the shared service being housed within HHS. Shared call volume price banding means that smaller customers benefit from being affiliated with larger customers, she said.”
“For [smaller customers] to have state-of-the-art infrastructure for 24/7 coverage for a very low call volume, the cost per call would be astronomical,” she said on Federal Insights: Managed Services. “But because they’re rolled in with a much, much larger customer, the price is manageable.”
The PSC provides services including…” Read the full post here.
Source: Managed services make HHS, other agencies’ help desks more efficient – By Amelia Brust, May 8, 2018. Federal News Radio.
