VA has issued an RFI related to the VA Personnel Identity Verification (PIV) Online Scheduling Tool capability which was implanted and has been under operation in PIV environment since 2015.
“VA has approximately 210 brick and mortar facilities and 80 mobile units performing credential issuance activities, referred to here as “PIV Sites.” The VA PIV credential issuance process would benefit from online scheduling software allowing the VA and staff to operate more efficiently and effectively, ultimately helping to reduce overall costs associated with the PIV credential issuance lifecycle. This tool provides appointment scheduling of specific time-slots, allow customer self-scheduling, generate confirmation and notification emails, and offer management, analysis, and reporting functionality. This capability assists in minimizing the number of customer visits to VA PIV Sites to obtain PIV, non-PIV, and Flash Pass badges. VA employed an online scheduling solution that is robust and user-friendly. It is a centralized web-based appointment scheduling solution enabling credential issuance operations and credential lifecycle sustainment.”
The Agency is seeking a contractor to provide the Help Desk Support, and Maintenance support to PIV Scheduling solution currently implemented at VA’s 210 fixed PIV credentialing sites and 80 mobile credentialing Facilities.
Responses are due by April 25, 2018.
