“Veterans have higher expectations now for more convenience, a better experience and easy-to-use technology, and that’s changing the way the Veterans Affairs Department — and the military services — are approaching their health care missions in 2018.”
“We’re trying to position VA to be ready to adapt to a world where customers have a lot higher expectations,” Charles Worthington, the department’s chief information officer, said Thursday at ACT-IAC’s Health Innovation Day in Washington. “Our goal is really to make VA a system that veterans choose to use. We want to make it so good an experience that they choose to use VA.”
“High expectations from the veteran community are prompting VA to release new technological capabilities by the week.”
“For the first time, we made…” Read the full article here.
Source: Veterans’ higher expectations for health care driving VA’s new tech approach – By Nicole Ogrysko, April 19, 2018. Federal News Radio.
