VA has issued an RFI seeking sustainment technical support services necessary to accomplish the tasks and associated deliverables required to support the Customer Relationship Management (CRM) program, part of the VLER program and using the Federal Case Management Tool (FCMT). The FCMT is a web-based application that provides similar tracking of Service members and Veterans as described for the Federal Recovery Coordinator Program (FRCP), severely injured / visually severely impaired (SI/VSI), Case Management for Veterans Benefits Administration (VBA), Veterans Health Administration (VHA) Liaison, and Chapter 63 Special Outreach programs.
Responses are due February 5, 2018.
