Friday, December 5, 2025

Former CMS FWA lead joins Utilization Management and Grievances & Appeals Software and Consulting firm

“TRACSCOUT, LLC, a provider of software technology and related services for handling CMS-compliant Utilization Management and Grievances & Appeals processes, today announced that Nancy Kitchen and Susan Roberts have been named Principals. They will be responsible for guiding TRACSCOUT’s approach to creating new strategic partnerships as well as tailoring the company’s solutions and services to evolving customer needs.”

“Nancy Kitchen retired from the Centers for Medicare & Medicaid Services (CMS) after serving thirty years in senior capacities. Her varied responsibilities included financial monitoring, prevention of fraud, waste and abuse, review and approval of bids…”

“Susan Roberts brings more than 25 years of government health care program development expertise in streamlining operations and maximizing efficiency and effectiveness. Susan’s expertise spans the scope of responsibilities as a Medicare and Medicaid Executive for the complete planning, development, implementation…” Read the full press release here.

Source: Healthcare Technology Company, TRACSCOUT, Names Nancy Kitchen and Susan Roberts to Its Senior Management Team – February 5, 2018. Markets Insider.

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Jackie Gilbert
Jackie Gilbert
Jackie Gilbert is a Content Analyst for FedHealthIT and Author of 'Anything but COVID-19' on the Daily Take Newsletter for G2Xchange Health and FedCiv.

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